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Please check that the answer to your enquiry isn't on this page before contacting us. If you do not find the answer you need, ring us on 0845 458 0077 How can I order? 1) The easiest way to order is through the secure order system on this site. Select products by browsing the site and adding to your shopping basket, when you are finished proceed to the checkout where you are still able to alter quantities etc. 2) By 'phone at local rate 0845 458 0077 (international 00 44 1484 353600). This line is open from 9.00 till 5.30 Monday to Friday and 9.00 till 1.00 on Saturday. We are closed on bank holidays and between Christmas and New Year. This is the method used by most customers, especially if secondhand parts are required. 3) By fax. Use our fax number at any time of day or night. This can be a good method if you need to send us drawings etc. Our local rate fax number is 0845 458 0078. The international number is 00 44 1484 353604. 4) By post. If you are unsure of any details then it can be best to ring before posting an order; we can then also have your order waiting when your cheque arrives. Please include telephone number if using this method. There is an order form towards the back of our free printed catalogue, which you can order here, or it can be downloaded here. 5) For pre-ordered parts you can collect at our collection
counter rather than having the parts posted. Please include a telephone
contact number when ordering so we contact you if necessary and please
ring before you collect to check availability. Remember - we are a mail
order company so we do not cater for customers arriving with a shopping
list. We accept all credit and switch cards except American Express, Diners and International EDC-Maestro. If you are ordering on this site please double check your number after entering. Note that some "solo" cards do not authorise if the user is not present so can only be used at our collection counter. We also welcome cheque or cash or postal order on telephone
orders and collections but not on orders placed through this site. We
recommend that if you send cash or postal orders by post you use registered
post. We cannot accept liability for cash or postal orders lost until
signed for at this end.
If you buy goods in this country but then permanently export them you can reclaim the VAT. Ask us for the appropriate form when you buy the goods and get it stamped at customs. Return the form to us and we will refund the VAT. Parts posted to addresses outside the EU are not charged VAT To double check it may be worth charging it whilst disconnected from the bike; since some electrical problems on the bike could lead to a constant drain on the battery whilst the ignition is off. (i.e. leaky diodes in the charging circuit). A faster test is to use a multi-meter between say the battery +, and the + cable (disconnected from the battery) and check there's no current flowing with the ignition off. Start with about 5A setting just in case, then work down to about 500mA (fsd). Any current flowing over say 50mA (allowing for
alarms/clock etc) suggests there may be an electrical problem other than
the battery. How do I calculate my postage cost? Carriage is charged at 10% of total order cost inc VAT (minimum £2.50, maximum £6.90) Note: Some heavy/large items do cost more to deliver. These items can be quoted for individually. For Northern Ireland (BT), Isle of Man (IM) and Postcode areas KA27-28,PA20-49,PA60-78,PH17-26,PH30-44,PH49-50, IV,HS,TD,TW, KW, ZE the charge is 10% of the order but the maximum charge is raised to £12.50. An insurance charge of 1% is charged on all orders despatched. All prices quoted inc VAT. PARCEL DELIVERY TO OVERSEAS COUNTRIES, EIRE AND CHANNEL ISLES Channel Islands £12.00 (No VAT payable) Smaller parcels can be sent to the above countries by mail at reduced prices. Other services such as Saturday and timed delivery,
registered post and delivery to other countries (not USA or Canada) are
available. Prices are quoted with order. Are items listed in the catalogue in stock? We aim to keep 99% of all new items listed in the catalogue in stock. When you order new parts, assume that they are in stock and we will contact you if there is a problem. If you are collecting the parts then please ring before you collect to check availability. Remember, if BMW make it we can supply it (and a lot more besides!). The secondhand listing is to give a price guide and indicate the range of secondhand items we stock. In actual fact it only represents a fraction of the stock but as some parts have a very quick turnover they can be rare. It is best to check availability of secondhand parts before ordering unless they appear as a shopping basket item on our website in which case they are an item we always have on the shelf. How do I submit an enquiry to Motorworks? Customers within the UK should call 0845 458 0077 local
rate (or fax 0845 458 0078) .
Please use the order
process enquiry form to get an update on your order. Please use the catalogue
request form. Please use the change of details form to notify us. We can then update our inhouse records. |
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Motorworks The Old School House, Meltham Mills Road, Meltham, Holmfirth, Huddersfield, West Yorkshire HD9 4AT, England +44 (0) 1484 353600 or 0845 458 0077 (local rate) fax +44 (0) 1484 353604 (local rate) |
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