About Us » Terms and Conditions
1. New parts carry their manufacturer's warranty. Secondhand parts carry a six-month guarantee which excludes fair wear and tear, items not used for the purpose intended, incorrect fitting or misuse. All parts carry a fourteen day satisfaction guarantee from the invoice date. If you are not happy with a part sent, for any reason, it can be returned and either replaced or refunded. Goods correctly supplied will be subject to a handling charge if returned. Please note we cannot offer a cancellation or refund on non-stock items specially ordered in. No return postage is refundable.
2. Orders placed via our website (www.motorworks.co.uk) will be treated
as an offer to buy and shall not be accepted or binding upon Motorworks
(UK) Ltd until confirmed or acknowledged in writing by means of invoice or
statement confirming acceptance of your order or by despatch of goods
to you. Order acknowledgement sent by the Company subsequent to the order
and payment shall not amount to confirmation of order. The Company reserve
the right to refuse any offer to purchase prior to written confirmation
or despatch, where goods ordered become unavailable, the price of goods
varies or an error is made by the Company in the price, description or
for some other reason, whereupon a full refund of your payment will be
made to you, usually in the method you made payment to the Company.
3. Returned goods can only be accepted on the following terms:
a) New parts should be returned in their original packaging in "as
new" condition.
b) The risk of posting the goods to us is covered by the sender.
Insurance should be arranged for expensive items.
c) The invoice or a copy of the invoice or invoice number is returned
with the goods.
d) Guarantee liability is restricted to replacing goods. Should it not
be possible to replace goods a credit note or monetary refund will be
made.
e) Goods supplied as ordered are liable to a handling charge of up to
25%.
f) In the case of special orders and where goods have been made to customer
specification we reserve the right to refuse cancellation and refunds.
4. Credit notes are valid for six months from the date of issue.
5. We cannot accept liability for consequential loss.
6. All goods are fully insured by ourselves whilst in transit to you. For all goods despatched but lost by Royal Mail the following rules apply. They will be replaced or a refund given after a number of working days have elapsed. Within the UK this is fifteen, the rest of Europe is twenty and all destinations outside Europe it is twenty-five. For all goods despatched but lost by Parcelforce the following rules apply. They will be replaced or a refund given after a number of working days have elapsed. Within the UK this is five, the rest of Europe is eight and all destinations outside Europe it is ten. In all cases we first require a letter from you to confirm this loss. Alternatively goods can be replaced before the relevant period as long as they are paid for again. A refund can then be sent to you on receipt of your letter after the given period.
7. All goods remain the property, but not the responsibility of Motorworks, until paid for in full.
PLEASE NOTE: Many components require fitting skills that take years of experience to acquire. Whilst every effort is made to supply the correct components the final onus on fitting is with the fitter. If you do not own the correct tools or have the necessary experience then entrust the job to someone who is qualified.
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If you have any queries just call us
0845 458 0077
International: +44 1484 353600Fax:+44 1484 353604
Opening Hours
Mon - Fri: 9:00am - 5:30pm (excluding bank holidays)
Sat 9:00am - 1:00pm
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