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Privacy

This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website, over the phone or email. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Motorworks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Motorworks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd March 2018.

chevronWho are we?

We are Motorworks UK Ltd. Our address is The Old School House Meltham Mills Road, Meltham, Holmfirth HD9 4AT. You can contact us by post at the above address or by emailing us at privacy@motorworks.co.uk.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

chevronWhat personal data do we collect?

Purchase

When you purchase products from us we ask you for are your name, billing and delivery address, contact information including email address, details about your motorcycle and credit card information.

Email Newsletter

We request your consent to subscribe to our newsletter at the point of creating an account at www.motorworks.co.uk, or when you make a purchase. The details we ask you for are your name, billing and delivery address, contact information including email address and details about your motorcycle.

Online Enquiry

When you submit an enquiry via our website, we ask you for your name, address, contact telephone number, email address and bike details.

chevronWhy do we collect this information?

Purchase

We will use your information to verify your credit card details for your purchase, process your order and to send you your goods. We will also send you order progress updates via email and we may use your telephone number to contact you regarding your delivery or products ordered.

We require this information in order to process your payment, deliver your goods and fulfil our contract with you

Email Newsletter

We ask for your consent to do this, and we will only send you our newsletter for as long as you continue to consent. We may periodically send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided

From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing or writing to us using the contact details below.

Online Enquiry

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

chevronWhat do we do with your information?

Your information is stored in our order processing system which is based in with the UK.

Your credit card details are received by a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information).

We use several courier companies to deliver your goods and we share with them your name, address, telephone number and email address in order to fulfil delivery of your order.

If you are subscribed to our email newsletter then your name and email address is shared with our marketing provider who are based in the USA.

We do not use the information you provide to make any automated decisions that might affect you.

chevronHow long do we keep your information for?

We keep your information for six years after purchase. Your personal information associated with the order will then be removed.

We keep enquiry emails for one year after which we delete them

chevronYour rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

To submit a request fill in this form and submit by email or post to the contact information provided.

We are Motorworks UK Ltd. Our address is The Old School House Meltham Mills Road, Meltham, Holmfirth HD9 4AT. You can contact us by post at the above address or by emailing us at privacy@motorworks.co.uk

chevronHow we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

chevronLinks to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

chevronYour right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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