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Fraudulent Emails
We are sorry to report that some personal data held for the purposes of making our web site easier to use has been stolen.

Dealing with this breach of data security is our top priority and we are working urgently on measures to prevent this happening again. Motorworks is a small company of enthusiasts who take your data security very seriously.

What We Know
  1. Fraudsters have stolen the names, addresses, telephone numbers and email addresses of a number of customers from the database that is linked to our web site. Our web site is hosted by a reputable UK based company who are assisting our investigations
  2. This information has been used to send fraudulent phishing emails to the affected customers requesting that the recipient click through to an overseas web site. Two emails have been sent so far but it is possible that more emails may be sent using the data that has already been stolen
  3. On that web site card details are requested. Should they be handed over, the scammers will then be able to use these details to commit fraud. If you have handed over card details you should speak to your card issuer immediately

What We Have Done About It
  1. Emailed all customers who were potentially affected informing them of the security breach
  2. Reported the theft to the Information Commissioner's Office (ICO) - https://ico.org.uk
  3. Reported the theft to the Police department specialising in cyber crime - Police Action Fraud
  4. Attempted to get the web sites hosting the fraudulent pages taken down
  5. Set up an investigation with our website provider to examine how this has occurred
  6. Employed website security specialists to carry out thorough examinations of all aspects of our security and add extra safeguards which go above and beyond industry best practice

  7. We understand that it is upsetting to find out that your personal data has been stolen, we are taking this very seriously. Please be assured that our web site database is separate from our in-house ordering system and does not store or process any card payment information. Card payments through our web site are securely managed by industry leader Sagepay and your card details are never stored on our web site.

    Please remember: Motorworks will never ask for credit card or login details by email, if you are suspicious about a communication from Motorworks please call us on +44 (0) 1484 353600. For more information on online fraud see -
    Money Advice Service
    Money Saving Expert

    Dealing with this breach has been our top priority and we thank you for your understanding and support.

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