How can I find out where my order is?

Login to your account and go to the 'My Orders' tab. From here you can choose the order you want to track.

If your order has not arrived within the usual delivery time for your country then use the contact form and we'll get back to you with an update on the progress of your order. Alternatively call us on 01484 353600.

Parcels must be reported missing if not received within 30 days from the date of despatch.

For all goods despatched but lost by Royal Mail the following rules apply: they will be replaced or a refund given after a number of working days have elapsed. Within the UK this is seven, the rest of Europe is twenty and all destinations outside Europe it is twenty-five.

For all goods despatched but lost by Parcelforce the following rules apply: they will be replaced or a refund given after a number of working days have elapsed. Within the UK this is five, the rest of Europe is eight and all destinations outside Europe it is ten.

For all goods despatched but lost by either DPD or Fedex the following rules apply: they will be replaced or a refund given after the maximum number of transit days have elapsed, this can vary depending on your location.

In all cases we first require a letter from you to confirm this loss. Alternatively goods can be replaced before the relevant period as long as they are paid for again. A refund can then be sent to you on receipt of your letter after the given period.

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