Help Centre

 

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Frequently Asked
What are your opening hours?
Our phone lines are open 10:00-12:30 and 13:30-17:00 Monday to Friday.
Are items listed on this site in stock?
Want to know if that Akrapovic exhaust system is in stock? Do you need a used rocker cover? Please read below for more information regarding stock availability...New itemsWe try our best to keep the majority of items we list on our website in stock. ...
How can I contact you?
Want to get in touch with us?Please contact us via our help centre which you can find here. While we aim to answer all emails and enquiries as quickly as possible, if you believe the issue to be urgent or if you would prefer to speak to somebody on the...
How can I send you feedback about this website?
Send us your comments and suggestions using this form.
Can't find a part?
Are you still looking for that obscure 50 year old part? Missing a fairing screw from your RT?We might have the part in stock, or will be able to get it for you. We stock thousands of parts across the models of BMW and are always adding new items to...
Do you have a shop?
We are mail-order only and operate from warehouse and office premises. Unfortunately, this means that we do not have a shop or the facilities to allow customers to collect orders from us in person.  
How do I log in to my account?
Having trouble logging in to your account? Please read the following...Desktop users:To log in to your account, please click 'Sign in' on the top header bar. This will take you to the customer log in screen, where you can enter your email address...
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Orders & Deliveries
How much will postage cost?
We send your orders not only to the UK, but also worldwide on a daily basis! But how much does it cost? Carriage is charged at checkout depending on the destination, volume and weight of your order. We always endeavor to despatch using the best ...
How can I find out where my order is?
Login to your account and go to the 'My Orders' tab. From here you can choose the order you want to track.If your order has not arrived within the usual delivery time for your country then use the contact form and we'll get back to you with an update...
How do I buy used parts?
We are unable to list used parts in the same way we list new parts, but if you follow the guide below you'll be on your way in no time...Why buy used parts? Motorworks are unique in that we have been breaking BMW motorcycles for over 30 years. This ...
Tax and International orders
Goods directly shipped to an address outside of the UK will not be charged the UK VAT.  Please note, where it applies, Motorworks (UK) Ltd are not liable for your local duty or tax, please check at your local post office for your local tax rates that you may have to pay for your order in your country before placing an order via our website.
How do I return an item?
All items being returned must have a returns number.
Something is wrong with my order
If your order arrives and is damaged, incomplete or incorrect, or you think that your parcel is lost in transit, we apologise. We ask you to contact us immediately, providing your order number and information including pictures if applicable. If...
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Technical Part Questions
Is my battery dead?
To double check it may be worth charging it whilst disconnected from the bike; since some electrical problems on the bike could lead to a constant drain on the battery whilst the ignition is off. (i.e. leaky diodes in the charging circuit). A faster...
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