Help Centre


Frequently Asked
What are your opening hours?
Our phone lines are open 10:00-12:30 and 13:30-17:00 Monday to Friday.
Are items listed on this site in stock?
Want to know if that Akrapovic exhaust system is in stock? Do you need a used rocker cover? Please read below for more information regarding stock availability...
New items

We try our best to keep the majority...
How can I contact you?
Want to get in touch with us?

Please contact us via our help centre which you can find here.

While we aim to answer all emails and enquiries as quickly as possible, ...
How can I send you feedback about this website?
Send us your comments and suggestions using this form.
Can't find a part?
Are you still looking for that obscure 50 year old part? Missing a fairing screw from your RT?

We might have the part in stock, or will be able to get it for you. We stock thousands of parts across the models of BMW and are always...
Do you have a shop?
We are mail-order only and operate from warehouse and office premises.

Unfortunately, this means that we do not have a shop or the facilities to allow customers to collect orders from us in person.  
How do I log in to my account?
Having trouble logging in to your account? Please read the following...

Desktop users:

To log in to your account, please click 'Sign in' on the top header bar. 

This will take you to the customer log in screen...
Gift voucher FAQ
How can I purchase a Motorworks Gift Voucher?Buying a gift voucher is easy, simply select the £ amount you would like to spend, and Add to basket.Click here ...
How do I delete my account?
I'd like to delete my Motorworks account, how do I do this? 

We're sorry to see you want to delete your account with Motorworks. 

To delete your account while using a desktop device, firstly you need to log in...
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Orders & Deliveries
How much will postage cost?
We send your orders not only to the UK, but also worldwide on a daily basis! 

Carriage is charged at checkout depending on the destination, volume and weight of your order. We always endeavour to despatch using the best value...
How can I find out where my order is?
Login to your account and go to the 'My Orders' tab. From here you can choose the order you want to track.

If your order has not arrived within the usual delivery time for your country then use the contact
How do I buy used parts?
We are unable to list used parts in the same way we list new parts, but if you follow the guide below you'll be on your way in no time... Why buy used parts? Motorworks are unique in that we have been breaking BMW motorcycles for over...
Tax and International orders
Goods directly shipped to an address outside of the UK will not be charged the UK VAT.  Please note, where it applies, Motorworks (UK) Ltd are not liable for your local duty or tax, please check at your local post office for your local tax rates that you may have to pay for your order in your country before placing an order via our website.
How do I return an item?
All items being returned must have a returns number.
Something is wrong with my order

If your order arrives and is damaged, incomplete or incorrect, or you think that your parcel is lost in transit, we apologise. 

We ask you to contact us immediately, providing your order number and information including...
Pending payment authorisation
When you place an order with us and the payment method is credit or debit card we initially take an authorisation against the card for the full amount of your order; this authorisation ensures the funds for the order are available.

What is 3D Secure?
For extra fraud protection on online transactions, 3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying. This is now a mandatory level of protection that Motorworks adheres to.
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Technical Part Questions
Battery maintenance
Batteries should last for a number of years. However, there are many variables which can affect battery life; it's important to look after your battery!

The most important thing is to never to leave your bike with a flat battery...
Regular brake fluid changes
One thing that often gets neglected is changing your brake fluid! If you replace your brake fluid every year you will be preventing future issues from occuring and optimising braking performance. Brake fluid is hydroscopic which means...
Winter storage
While some will continue to ride through winter with just a decent coating of ACF-50 and some warm gloves, there's that time of year where some of us will decide to put the bike away until the spring. Here are our steps in order...
Will E10 fuel affect my BMW?
We’ve been getting a lot of enquiries from our UK customers regarding the recently introduced E10 fuel, and if your BMW will run OK on it...

In short, this basically means that the amount of ethanol in fuel has doubled, ...
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Shall we send you a message when we have discounts available?

Remind me later

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