Orders & Deliveries

How much will postage cost?
We send your orders not only to the UK, but also worldwide on a daily basis! 

Carriage is charged at checkout depending on the destination, volume and weight of your order. We always endeavour to despatch using the best value...
How can I find out where my order is?
Login to your account and go to the 'My Orders' tab. From here you can choose the order you want to track.

If your order has not arrived within the usual delivery time for your country then use the contact
How do I buy used parts?
We are unable to list used parts in the same way we list new parts, but if you follow the guide below you'll be on your way in no time... Why buy used parts? Motorworks are unique in that we have been breaking BMW motorcycles for over...
Tax and International orders
Goods directly shipped to an address outside of the UK will not be charged the UK VAT.  Please note, where it applies, Motorworks (UK) Ltd are not liable for your local duty or tax, please check at your local post office for your local tax rates that you may have to pay for your order in your country before placing an order via our website.
How do I return an item?
All items being returned must have a returns number.
Something is wrong with my order

If your order arrives and is damaged, incomplete or incorrect, or you think that your parcel is lost in transit, we apologise. 

We ask you to contact us immediately, providing your order number and information including...
Pending payment authorisation
When you place an order with us and the payment method is credit or debit card we initially take an authorisation against the card for the full amount of your order; this authorisation ensures the funds for the order are available.

What is 3D Secure?
For extra fraud protection on online transactions, 3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying. This is now a mandatory level of protection that Motorworks adheres to.
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