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Terms and Conditions

1. New parts carry their manufacturer's warranty. Secondhand parts carry a six-month guarantee which excludes fair wear and tear, items not used for the purpose intended, incorrect fitting or misuse. All parts are inspected before dispatch. We cannot cover consequential loss, only the part itself is covered by the warranty. All parts carry a fourteen day satisfaction guarantee from the invoice date. If within the satisfaction guarantee you are not happy with a part sent, for any reason, it can be returned and either replaced or refunded. Modification of any part will invalidate any applicable warranty. Goods correctly supplied will be subject to a handling charge if returned. It is advisable to check all goods upon receipt. Any errors or discrepancies with your order must be notified within 14 days of receipt of goods.Please note we cannot offer a cancellation or refund on non-stock items specially ordered in. No return postage is refundable.

2. Orders placed via our website (www.motorworks.co.uk) will be treated as an offer to buy and shall not be accepted or binding upon Motorworks (UK) Ltd until confirmed or acknowledged in writing by means of invoice or statement confirming acceptance of your order or by despatch of goods to you. Order acknowledgement sent by the Company subsequent to the order and payment shall not amount to confirmation of order. The Company reserve the right to refuse any offer to purchase prior to written confirmation or despatch, where goods ordered become unavailable, the price of goods varies or an error is made by the Company in the price, description or for some other reason, whereupon a full refund of your payment will be made to you, usually in the method you made payment to the Company.

3. Returns

  1. All items being returned must have a returns number. Please contact Motorworks to obtain a returns number.
  2. New parts carry their manufacturer's warranty. If the part has been modified or adapted in anyway the manufacturer’s warranty becomes void and Motorworks cannot accept responsibility for re-funds or replacement of such parts.
  3. Used parts carry a six-month guarantee which excludes fair wear and tear, items not used for the purpose intended, incorrect fitting or misuse.
  4. Guarantee liability is restricted to replacing goods. Should it not be possible to replace goods a credit note or monetary refund will be made.
  5. We cannot cover consequential loss, only the part itself is covered by the warranty.
  6. Returned goods should be as received, in a saleable condition and in their original packaging with all labels still attached.
  7. Ensure you do not affix labels or tape directly to the product packaging, only the external shipping packaging. Motorworks (UK) Ltd is entitled to refuse the return or deduct from a refund any dimi-nution of value as a result of the product not being in the above condition.
  8. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
  9. We will refund you to your original payment method.
  10. Motorworks (UK) Ltd gift vouchers are non-refundable.
  11. Please do not send your purchase back to the manufacturer unless you have been advised to.
  12. For your protection we recommend that you use an appropriately insured delivery service as you are responsible for the item until we have received it (please keep your proof of postage until we have confirmed we have received the item).
  13. Please note that you are responsible for the costs of return postage on new parts unless the goods are found to be faulty, not of satisfactory quality, or do not meet the description given. You must include the original packaging and product labels.
  14. Faulty/damaged items have a return period up to the manufacturer’s warranty period covered by your statutory rights.
*Faulty customised goods (or goods that have been altered in any way) may need to be returned for inspection as customisation could void your manufacturer’s warranty. This does not affect your statu-tory rights.

4. Credit notes are valid for six months from the date of issue.

5. We cannot accept liability for consequential loss.

6. All goods are fully insured by ourselves whilst in transit to you. Claims for damage must be made within 48 hours of receipt of goods. Parcels must be reported missing if not received within 30 days from the date of order by contacting our sales team on +44 1484 353600 or filling in the contact us form at the bottom of this website. For all goods despatched but lost by Royal Mail the following rules apply. They will be replaced or a refund given after a number of working days have elapsed. Within the UK this is fifteen, the rest of Europe is twenty and all destinations outside Europe it is twenty-five. For all goods despatched but lost by Parcelforce the following rules apply. They will be replaced or a refund given after a number of working days have elapsed. Within the UK this is five, the rest of Europe is eight and all destinations outside Europe it is ten. For all goods despatched but lost by either DPD or Fedex the following rules apply. They will be replaced or a refund given after the maximum number of transit days have elapsed depending on the destination (see our postage costs page for further information on transit times). In all cases we first require a letter from you to confirm this loss. Alternatively goods can be replaced before the relevant period as long as they are paid for again. A refund can then be sent to you on receipt of your letter after the given period.

7. All goods remain the property, but not the responsibility of Motorworks, until paid for in full.

8. All Motorworks (UK) Ltd transactions are performed under the jurisdiction of English law

PLEASE NOTE: Many components require fitting skills that take years of experience to acquire. Whilst every effort is made to supply the correct components the final onus on fitting is with the fitter. If you do not own the correct tools or have the necessary experience then entrust the job to someone who is qualified.

Offers Terms and Conditions

1. Offers do not apply to postage unless otherwise stated. Any free postage offers will apply to UK standard mainland postage only. Highlands and Islands, Isle of Man and Overseas mail will carry a discount equal to the UK standard mainland postage cost.

2. Offers can not be used in conjunction with trade discounts or any other promotional offers. The discount or offer that gives the best price will apply.

3. Offers can not be used on items that have previously been returned for refund within the last 14 days.

4. Offers pertaining to weekend specials will commence at midnight on the Friday and end at midnight on the Sunday UK time unless otherwise stated.

5. Motorworks Standard terms and conditions apply in conjunction with featured offer terms and conditions.

6. The voucher cannot be retrospectively applied to internet orders.

7. Motorworks reserves the right to cancel or amend this offer and terms and conditions at any time without prior notice. Your statutory rights are not affected.

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New & Used BMW Parts
01484 353600
International: +44 1484 353600
Fax: +44 1484 353604
Sales lines open
Mon - Fri: 9:00am - 12:30pm & 1:30pm - 5:30pm
(excluding bank holidays)
Collection on pre-order only 
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